Common Returns Questions
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions via email.
What items are returnable?
- New & Unused items shipped within 30 days.
How soon will I get my refund?
Once your items are inspected by Purest Naturals, you'll get your refund typically within 1-4 business days.
What items are non-refundable?
- Items marked as final sale.
- Free gifts or promotional items with retail value.
For online purchases, we will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.
Full-price merchandise must be returned within 30 days from the date of shipment to Purest Naturals®. Likewise, all PayPal purchases must be returned exclusively to Purest Naturals®.
Beauty products may be returned if unopened and in the original packaging within 30 days from the date of shipment.
Merchandise that has been used, altered or damaged will not be accepted. At our sole discretion, we reserve the right to refuse the return of any merchandise that does not meet the above return requirements.
Merchandise returned to Purest Naturals® will be processed within 7-10 business days of receipt. A confirmation email will be sent to you once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note that the original shipping charges incurred at the time of purchase are non-refundable.
We recommend shipping returned merchandise via UPS for tracking purposes. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.
Purest Naturals® cannot accommodate automatic exchanges at this time. Please return the original item you wish to exchange using the applicable conditions or guidelines above for the exchange item. Please note that exchange orders are subject to product availability. We will inform you if we are unable to fulfill your order. Please be sure to include the RMA# provided by Purest Naturals® on the outside of the box as well as the inside.
Once we verify the purchase of the items in your return we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted, directly to the Credit/Debit Card or PayPal account used for the original purchase and in the same currency.
We estimate you will see the credit in your account approximately one week from when we request the refund, this will depend however on the time required for banking procedures.
You will receive an email confirming the credit has been successfully issued and the total refunded sum, which will correspond to the full price of the items returned.
Should you have any questions or require assistance with your refund, please do not hesitate to contact our Customer Care.
Shipping and Delivery
Purchases may not be shipped to P.O. boxes, APO/FPO addresses or to any address outside of the continental United States, Alaska, Hawaii or Puerto Rico. In addition, Purest Naturals® cannot be held responsible for unanticipated delivery delays beyond our control.
If you wish to cancel or modify your order, please send an email as soon as possible to Info@PurestNaturals.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee that the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions. If you would like to purchase a different product, please visit our website or contact an Purest Naturals® via email at Info@PurestNaturals.com